Refund policy

Refund Policy

At Pridola, customer satisfaction is our priority. We offer a hassle-free refund policy to ensure your peace of mind when shopping with us.

Refund Eligibility

You may request a refund within 30 days of your purchase date if the product is unused, unworn, and in its original condition with all tags and packaging intact. Refunds must be initiated within this 30-day window to be eligible.

Refund Process

To request a refund, please contact our support team at supportpridola@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

Refund Method

Refunds will be issued to the original payment method used during purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Exceptions and Non-Refundable Items

The following items are non-refundable: (1) Items showing signs of wear, damage, or improper care; (2) Items purchased during final sale or clearance events, unless explicitly stated otherwise; (3) Custom or personalized products; (4) Items without original tags or packaging; (5) Products damaged due to customer misuse. Items returned without proper authorization will not be processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Questions?

For any questions regarding our refund policy, please reach out to supportpridola@gmail.com and we will be happy to assist you.